Tractable handles the photos. CCC handles the fraud. But who handles the coverage question — the one that determines whether you pay, deny, or reserve? That's the gap Qumis closes.
From a $1.9B underwriting loss in 2022 to $7.8B in profit in 2024 — the restructuring worked. A leaner workforce, a Palo Alto AI hub, and an 81.5% combined ratio prove it. But as GEICO expands into commercial trucking, the coverage complexity multiplies. That's where the next efficiency gains live.
"Nancy knows the business inside and out. She's practical, decisive and focused on results."
Ajit Jain, Vice Chairman – Insurance Operations, on new GEICO CEO Nancy Pierce, who built her career in claims, underwriting, and operationsQumis was built by insurance coverage attorneys. It doesn't summarize — it analyzes. Insuring agreements, exclusions, conditions, and endorsements mapped to loss facts. The same analysis your best coverage attorney would produce, in minutes instead of days.
Structured coverage analysis with interactive policy Q&A — upload documents, get answers
GEICO has deployed AI for damage assessment and fraud detection. But coverage analysis — the decision that determines every payout — is still manual.
Computer vision analyzes vehicle photos against millions of historical claims. Estimates approved in seconds. Straight-through processing for the majority of claims.
Cross-carrier analysis flags suspicious patterns and duplicate claims. Deep learning identifies anomalies that manual review misses.
Which insuring agreements apply? Are there exclusions that eliminate coverage? What endorsements modify the base policy? Today this is done manually — adjuster by adjuster, page by page.
Damage assessment determines how much a repair costs. Fraud detection determines who is lying. But coverage analysis determines whether you owe anything at all. It's the foundational decision — and it's the only one GEICO hasn't automated.
"I almost gave away the farm. I didn't pick up on the fact that there's no coverage. Qumis caught it — and our coverage attorney confirmed: that's exactly right. No wiggle room. That was a $21,000 claim denied correctly." Senior Claims Adjuster · Carrier claims team using Qumis
Not a tool looking for a problem. A direct answer to four challenges GEICO is already solving.
GEICO is replacing 600+ legacy systems. Qumis replaces the most labor-intensive manual process in claims: reading policy documents to determine coverage positions. No legacy integration required — it's a standalone platform your adjusters can use today.
As GEICO scales trucking insurance nationally, adjusters encounter manuscript policies, stacked endorsements, and coverage structures that don't fit templates. Qumis was built for exactly this complexity — it's already used by 5 of the top 15 US brokerages on commercial P&C.
GEICO's headcount dropped from 38,000+ to under 28,000. Every adjuster carries a heavier caseload. Qumis reduces initial coverage analysis from hours to under 30 minutes and produces structured, self-documenting files that eliminate follow-on questions.
Berkshire's own filings cite "unfavorable social inflation trends, including jury awards and litigation costs." Qumis produces structured coverage analysis that survives legal scrutiny — coverage attorneys confirm positions rather than rewriting them.
From carrier claims teams already using Qumis — not brokerages, not agencies. Carrier adjusters.
The adjuster was already negotiating a settlement at 70 cents on the dollar. Qumis identified the exclusion. Coverage counsel confirmed. $21K claim denied correctly. Without Qumis, the adjuster was clicking through 1,000 pages of policy images.
"What I would normally spend a couple hours on, I can condense into 30 minutes or less. And the consistency is there — it's stable every time."
Senior Claims Adjuster · CarrierA veteran adjuster handling D&O and EPL uses Qumis as a coverage checklist on every primary claim. Ran a comparative analysis against a liberalization clause policy in a single session rather than reading the entire second policy manually.
"For me it's a checklist to make sure I'm looking at everything I need to look at. It confirms what I'm thinking and flags what I might have missed."
Claims Adjuster · 20+ years experienceQumis is venture-backed by funds that specialize exclusively in insurance innovation — investors who underwrote our approach because they understand the domain, the complexity, and the opportunity.
We'd welcome a conversation about how Qumis fits into GEICO's claims modernization — especially as commercial lines scale nationally.